SHIPPING & RETURNS
You must be 21 years of age or older, to order or receive alcoholic beverages from Lost Fawn Winery. Wines purchased from Lost Fawn Winery are not for resale and are for personal consumption only.
Federal law requires a signature to be obtained from an individual over the age of 21 for all wine pickups.
For on-site pickup ONLY, please pick up your items during opening business hours.
PICK-UP HOURS; Saturday and Sunday, 12:00 pm to 5:00 pm EST
By placing an order for an alcoholic beverage through our website, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age. The recipient will be required to show identification that proves he or she is at least 21 years old and will be required to sign for the delivery. If the recipient cannot provide identification proving their age or the recipient's home is vacant, the delivery will be re-attempted until the recipient is present and can provide identification.
We ship via FedEx. Please get in touch with us at 616-460-7268 to place a shipping order. Orders will be shipped the next shipping day.
We are able to ship wine purchased over the internet to the states listed in the table below. Deliveries can only be made to physical addresses. We cannot ship to Post Office boxes or APO/FPO addresses.
Return & Exchange Policy
We will replace or refund you for any bottle of wine that is damaged, flawed, or that the customer finds unsatisfactory. We ask the customer to return the unfinished portion of the original bottle for replacement whenever possible. Federal law states that alcoholic beverages can only be returned or exchanged if the product is spoiled, deteriorated, or contaminated. We are also unable to accept the return of wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine. Please contact us at 616-460-7268 for return instructions.